Business Process Outsourcing

We can provide in-depth customer service support 24 hours per day. We can also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation end to end CISCO set up and customized solutions, we offer a superior level of service and provide databases that can be maintained and accessed locally or across the web.

Our Call Centers Customer Service Include

Customer Care and Support     Catalog/Order Entry DRTV/Direct Response Appointment Setting/Sales Visits Credit Card/Order Processing Multi-Language and Communication Support Order Management & Fulfillment Services

What Sets us Apart ?

Our voice quality is unparalleled because of our Enterprise Class CISCO IP based network – your customers will think they are calling next door!.
We have built a culture and technology that encourages and supports frequent interaction with your team of agents.
We invest heavily in Process Training and Quality Excellence. Ask us how often we’ll evaluate your agents and provide you with their results?.

We Hire the Best and the Brightest

  • Agents who are intelligent.
  • Agents that are easy to understand.
  • Agents with great listening skills
We, believes in a holistic approach towards customer experience management. We transcend the transaction-based approach to proactively carry out back office operations. This enables your organization to seamlessly deliver services to your customers.

Our Services Include

  • Account Receivables.
  • Software Development.
  • Web Design & Development.
  • IVR Services.
  • Infrastructure Management.
  • Document Management.
  • Data Mining.
  • Database Builds.
  • Data Harvesting.
  • Direct Mail Campaign Alerts.
We build technical support solutions with multi-level back-up of technology and power. The front line team takes the initial call and solves the most common problems. The next level comprises the specialists in various aspects of the products for the most complex problems.

We provides customer solutions and support for

  • Troubleshooting calls
  • Software problems.
  • Internet service problems.
  • Computer hardware problems.
  • Up-sell/cross-sell purchases.
  • Corporate helpdesk support.
  • Warranty and post-warranty support.